Thank you so much for your interest in hiring me as your business coach! I look forward to working with you. To complete your purchase, please review my Coaching Agreement Standard Terms below, then click the “Purchase” button at the right.
Feel free to contact me for clarification on any terms that you don’t find clear.
Coaching Agreement Standard Terms
This document outlines the standard terms of my Coaching Agreement, including the practical details of our coaching relationship and other terms. You’ll find that I am flexible and eager to accommodate your needs as much as possible. I’m also a firm believer in establishing some key details as a clear foundation for our working relationship. A little structure goes a long way in ensuring a smooth and effective Coaching Engagement.
INTRODUCTION & PARTIES
Peri Pakroo (Peri) provides coaching and consulting services as part of her business P-Brain Media LLC, a single-member LLC formed in New Mexico. This Agreement is made between you (Client) and P-Brain Media LLC (Coach).
1.0 SCOPE OF SERVICES
Peri’s coaching services are conducted by phone, Zoom or Google Hangout.
For monthly or multi-month engagements, Peri also provides email support in between sessions, answering Client’s questions that do not require research. There is no set limit on this email support, but Peri will let you know if she feels the emails are excessive (it is rarely an issue).
2.0 SCHEDULING AND CANCELLATION POLICIES
Client will schedule sessions using the online Acuity calendar system. The best method is to use the link in your confirmation email you received upon purchasing the session(s).
Peri understands that urgent things come up, and will reschedule a coaching session if given 24 hours notice. Without 24 hours notice, that session will not be rescheduled. When a Client needs to reschedule a session, Peri and Client will make every effort to reschedule it during the week it was originally scheduled, unless absolutely not possible. In this case, it must be rescheduled during the following week, otherwise it will not be rescheduled.
If Peri must cancel a scheduled coaching session, she will give 24 hours notice and reschedule the coaching session at the earliest possible next time.
3.0 CANCELLATION AND REFUNDS
If Client is not satisfied with the coaching services, Client may cancel the Coaching Agreement. Any pre-paid fees for unused sessions will be refunded and a cancellation fee of $100 will be charged.
If Client purchases a session(s) but does not schedule the session(s) before the expiration date (typically one year from date of purchase), Client forfeits those sessions. Refunds will not be given for sessions that go unscheduled before the expiration date. Peri will make reasonable efforts to accommodate extenuating circumstances.
4.0 CONFIDENTIAL INFORMATION
All information discussed during the coaching engagement will remain confidential. Peri/Coach will not use or disclose to any third party, either during or after the term of this Agreement, any proprietary or confidential information of Client without Client’s consent. Peri/Coach shall not be restricted in using or sharing any information about Client which is publicly available, already known to Peri/Coach, or which is rightfully obtained by Peri/Coach from sources other than Client.
Proprietary or confidential information includes:
• business plans, customer lists, operating procedures, trade secrets, design formulas, know-how and processes, computer programs and inventories, discoveries and improvements of any kind.
• information belonging to Client’s customers and suppliers that Peri/Coach gained knowledge of as a result of Peri’s services to Client.
• any information marked “Proprietary” or “Confidential.”
5.0 CONFLICTS OF INTEREST
Peri will always work in the Client’s best interest. Peri will aim to anticipate and avoid any conflicts of interest. Whenever any actual or potential conflict of interest arises, Peri will disclose it to Client and discuss with Client how to handle the situation in a way that best serves Client’s interest.
In no event shall Coach’s aggregate liability for all cases or controversies arising out of the subject matter of this Agreement, whether in contract, tort or otherwise, exceed the aggregate payments actually received by Coach under this Agreement. In no event will Coach be liable to Client or any third party for any special, incidental or consequential damages or lost profits, whether based in breach of contract, tort (including negligence), product liability or otherwise, and whether or not Coach has been advised of the possibility of such damage.
Client’s exclusive remedy, and Coach’s sole liability for any case or controversy arising out of Coach’s failure to perform any of its obligations hereunder shall be to terminate this Agreement pursuant to Section 3.0 and receive any refund due under the terms of that section.
7.1 Nature of Coaching Relationship
Client understands and agrees that Peri is a business coach and not a lawyer, financial advisor or mental health professional. None of the advice Peri provides should be construed to be legal, financial or psychological advice.
7.2 Governing Law
This Agreement shall be governed by the laws of the State of New Mexico. All actions under this Agreement shall be brought in the state or Federal courts located in Bernalillo County, New Mexico.
7.3 Resolving Disputes
If a dispute arises under this Agreement, the parties agree first to try to resolve the dispute with the help of a mutually agreed-upon mediator in Albuquerque, New Mexico. Any costs and fees other than attorney fees associated with the mediation shall be shared equally by the parties. If the dispute is not resolved within 30 days after it is referred to the mediator, any party may take the matter to court. If any court action is necessary to enforce this Agreement, the prevailing party shall be entitled to reasonable attorney fees, costs and expenses in addition to any other relief to which he or she may be entitled.
What you’ll get:
- One-hour phone or Zoom session
- Flexible online scheduling
By clicking “Continue to Book & Pay” below you indicate acceptance of the Standard Terms on this page.